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Performance Management

Performance Management is not a company’s way of employing “micro-managing” techniques that stunt the professional growth of its employees.  Rather, it is a strategic approach to ensuring the efficiency and effectiveness of an organization. At the organizational,... read more

Managing Workplace Anxiety

It is normal to have some fear or feel out of place at work sometimes, but when the anxiety begins to control you and keep you from performing your normal activities it becomes a serious problem. For many workers that suffer from some sort of workplace anxiety, their... read more

Creating Effective Hiring Strategies

Even the most experienced managers and human resources personnel can still have difficulty finding and hiring the perfect candidate for an open position. It can be difficult to determine if they will be right for the job or work well with the rest of the team. By... read more

Goal Setting, Simplified

Everyone has dreams and goals. Achieving personal and professional goals, however, requires planning and action. Learning how to manage time and set realistic goals will increase your chance of success in every area of your life. Following the advice in this course... read more

Executive and Personal Assistants

Executive and personal assistants have always played an important role in business. Their roles and responsibilities have evolved, but assistants are still vital to the profitability of any organization. Training to become an effective assistant will make you a valued... read more

Becoming an Entrepreneur

So, you want to break into Entrepreneurship? Know that it is no easy feat. There are many steps you must take just to prepare yourself to embark on the journey, and once you have started your business, there are required steps to maintain the business. This workshop... read more

Employee Recruitment and Retention

Your employees are a vital part of determining the success of your business. Finding the best employees for each position requires strong recruitment strategies. Keeping those employees requires effective retention techniques. Top talent will not always find you: You... read more

Improving your Employee Onboarding Program

Employee onboarding is essential to retaining top talent. An onboarding program does more than help orient new employees. It shapes how new employees relate to their organization. Implementing and improving upon an employee onboarding program will shape the company... read more

Keys to Hosting a Lunch and Learn

The working lunch can develop a negative reputation among employees. It often involves being in a room full of people with low blood sugar, trying to stay awake while someone drones on about policies, procedures, etc. Lunch and learns, however, should be engaging and... read more

Call Center Training

A well-trained Call Center is the heart of any operation.  Call center employees who know how to handle the great variety of situations that present themselves with skill and professionalism will be an asset to the organization, and can profit in terms of salaries and... read more

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