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Player’s Account Has Been Closed With Winnings Confiscated
The player from Poland had deposited ZŁ 100 at an przez internet casino, expecting to receive a 50% nadprogram and 100 Free Spins. The casino’s live chat informed the player that he did not qualify for the premia due owo high bonus turnover. The player had sought a refund of his deposit but was told żeby the casino that he had owo www.hellspin-slots.com trade it three times before it could be refunded. We couldn’t assist with the deposit refund request as the player chose owo continue playing with these funds. The player from Australia had been consistently losing money over the past four days across all games and believed the casino państwa unfair. We had explained to him that sometimes players might get lucky and sometimes not, as that’s how casinos and casino games operate.
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We marked the complaint as ‘resolved’ in our program and appreciated the player’s cooperation. The player from Poland requested a withdrawal less than two weeks prior jest to submitting this complaint. Unfortunately, the casino voided his balance apart from the original deposit and suspended his account with the explanation that he had a duplicate account. The player admitted his partner had her own account in the casino. Since they used each other’s devices and payment methods several times, we had owo reject the complaint.
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We rejected the complaint because the player didn’t respond to our messages and questions. The player from New Zealand had requested a withdrawal prior to submitting this complaint. We advised the player jest to be patient and wait at least 14 days after requesting the withdrawal before submitting a complaint.
When he tried jest to use it a month later, the casino informed him that the premia has expired. We decided owo reject this complaint because we couldn’t force the casino to return an expired nadprogram and the player had more than enough time to play with it. The player from Australia has not passed the verification process.
