Keys to Hosting a Lunch and Learn

The working lunch can develop a negative reputation among employees. It often involves being in a room full of people with low blood sugar, trying to stay awake while someone drones on about policies, procedures, etc. Lunch and learns, however, should be engaging and...
Call Center Training

Call Center Training

A well-trained Call Center is the heart of any operation.  Call center employees who know how to handle the great variety of situations that present themselves with skill and professionalism will be an asset to the organization, and can profit in terms of salaries and...
Understanding Body Language

Understanding Body Language

The ability to interpret body language is a skill that will enhance anyone’s career. Body language is a form of communication, and employees must practice it professionally, like any other form of communication. Whether in sales or management, it is essential to...

Communication Strategies

For the better part of every day, we are communicating to and with others. Whether it’s the speech you deliver in the boardroom, the level of attention you give your spouse when they are talking to you, or even the look that you give to the cat, it all means...

Attention Management

A distracted workforce is not just ineffective: Employees who do not pay attention to their work can waste valuable time and make careless, costly mistakes. Attention management is a useful skill that allows managers to connect with their employees on an emotional...